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Shipping & Returns
Shipping Policy
At Ayvra London, we are committed to delivering your order as quickly and efficiently as possible. We work with trusted logistics partners to ensure your products arrive safely and in excellent condition.
Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor your shipment every step of the way.
Delivery times may vary depending on your location, customs procedures and local postal services. While we strive to meet estimated delivery times, occasional delays may occur due to factors beyond our control.
Shipping costs are calculated at checkout based on the destination and the items selected. Any applicable taxes, duties or customs fees are the responsibility of the customer, unless otherwise stated.
All products are carefully packaged to help protect them during transit. If your order arrives damaged or if you experience any issues with delivery, please contact our customer support team and we will be happy to assist you.
At Ayvra London, customer satisfaction is our priority. We appreciate your trust and are dedicated to providing a smooth and reliable shopping experience from the moment you place your order to the moment it arrives at your door.
Return & Exchange Policy
At Ayvra London, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help.
Customers may request a return or exchange within 30 days of receiving their order. To be eligible, items must be unused, unworn, in their original condition and returned in the original packaging whenever possible.
If you receive a damaged, defective or incorrect item, please contact our customer support team as soon as possible. We will review the issue and work quickly to provide a replacement, exchange or refund where appropriate.
Once your returned item has been received and inspected, we will notify you regarding the status of your refund or exchange request. Approved refunds will be processed using the original payment method. Please note that processing times may vary depending on your payment provider.
Shipping costs associated with returns may be the responsibility of the customer unless the item received was defective, damaged or sent in error.
Our goal is to ensure every customer enjoys a positive shopping experience. If you have any questions regarding returns, exchanges or refunds, our support team will be happy to assist you.
Thank you for choosing Ayvra London. Your satisfaction remains our top priority.